Shipping policy
Shipping policy
One of the key things we pride ourselves on is our customer service and one of the most important aspects of our customer service is getting you your product on time! But not only do we want to get it to you on time, we want to make sure we are using a reliable courier so the experience for you is the best possible. That's why our customers who are a part of prondostorage.com's Customer Loyalty program can enjoy various tiers of free shipping within the United States of America.
Free Shipping
Sign up for our Sonic Club (it's free to sign up) and get fast, free shipping on most orders over $69.9 in the continental US for free.
Clearance items will always require paid shipping, regardless of membership status.
Signature Requirement
All orders shipped through prondostorage.com are shipped with signature required by default unless otherwise requested. Please reach out to us in advance of your order being shipped if you would like it shipped without a signature.
prondostorage.com is not responsible for packages that are lost or stolen when a package is requested to be shipped without a signature requirement.
Damaged or Missing Packages
prondostorage.com must be made aware of any issues with delivery within 24 hours of delivery. Damaged or missing items after the 24 hour period while need to be handled under manufacturer warranty or through a claim with the courier.
International Shipping
Some items sold on Headphones.com are eligible for international shipping. Unfortunately due to specific restrictions from our vendors, we are unable to ship everything on prondostorage.com internationally.
Shipping prices can be seen at checkout and are calculated based on your location.
International returns do not receive pre-paid shipping labels and are shipped at the buyer's expense. prondostorage.com is not responsible for items lost in transit.
If you use a freight forwarder or third-party shipping service, prondostorage.com's liability for damage, loss, or theft ends upon delivery to the address provided at checkout. We are not responsible for damage occurring during reshipment or for any export compliance issues arising from the forwarder's actions.
International Purchases of Electronics
All electronics purchased from prondostorage.com will feature the standard US 120V configuration and are made for the US market (including plugs). Depending on your location, you may need a different configuration.
Import Taxes and Freight Processing Fees
prondostorage.com is not responsible for any import taxes or processing fees specific to your country.
Refusal to pay any import taxes and/or processing fees may result in your package being returned to us. In this case, you will be charged for two-way freight charges, which will be deducted from your refund.
Additionally, refusal to pay any import taxes and/or processing fees may result in your package being destroyed by your local post office or customs. If this occurs, any requests for refunds will be rejected.
For a seamless delivery experience, we advise all customers to be aware of their country's import regulations and fees before placing an order.
How Soon Will My Order Ship
We strive for every item we have on the website to be in stock and ready to ship Within three days. So if your order is in stock and you place your order before 1pm PST, it will ship that same day, Monday-Friday. At this time we do not offer shipping on weekends.
Sometimes, we like to give our customers the opportunity to place orders on backordered items or pre-orders. In those situations, it will be clearly written on the page that the product is backordered or available for pre-order. Pre-order and backordered items will be shipped out once the item is back in stock on a first come, first serve basis.
Questions About Shipping
If you have any questions about shipping or any other concerns, please email us or use our live chat.
