Refund policy

Refund policy
365-day returns
We started Refund policy
365-day returns
We started  prondostorage.com, they wanted to create the audio store they wished existed. As headphone enthusiasts, they dreamed of a store with 365-day returns. 

So they decided they were going to try to make 365-day returns work - no matter how ridiculous it sounded to their friends. Years later, they're still doing it, and their friends still think they're crazy.

So take some time to get to know your new gear. We want you to enjoy your purchase for years, not just a few weeks. If you're not satisfied, you can return items in like-new condition for up to 365 days.

Returns initiated and dropped off with the courier in the first 30 days from date of receipt will be refunded back to your original payment method. After 30 days have passed, refunds will be processed as a store credit.

Returns process
Returning is easy, just fill out our returns form. For warranty issues, please email service@ prondostorage.com. Warranty exchanges through the portal will be automatically cancelled. Please include your serial number and a detailed reason for your return. If you do not provide a return reason, your return may be rejected. 

When your return is accepted you will receive a return label. A refund to your original payment method or store credit will be processed once your item has been received and inspected by our team. The inspection process can take up to 5-7 business days.

Even though  prondostorage.com provides the return label, you are responsible for making sure the return arrives at Headphones.com. If the return does not arrive,  prondostorage.com can not process your refund.

The return label will be issued to your original purchasing address. The package must be dropped off in the state that matches the return label issued.

Once you have received your return label, you have 7 business days to drop off your return. If your return has not been dropped off at the courier within 7 days, an additional 30% restocking fee will apply. If your return is not dropped off within 30 days, your return will no longer be accepted.

Defective Items

If you are returning a defective product, the product must be repaired under manufacturer's warranty before a refund is issued. If the manufacturer claims the product cannot be repaired under warranty due to damage outside of warranty, the product will be returned to you and no refund will be issued.

To begin a RMA claim, send us an email at service@ prondostorage.com. 

Return eligibility
Your item must be in like-new condition with its original packaging, accessories and manuals. Please use a shipping box to protect the original packaging during shipping.

The following items are not eligible for returns:

Final sale items
Special order items
Open-box items
Limited Edition Items
Clearance items
Item re-purchased after returning once (ie. Purchase and return a Sennheiser HD 600, if purchased again it would not be eligible for returns).
Price-matched items
Merchandise (Clothing, hats, desk mats, etc...)
Accessories, such as ear pads, Capra straps and ear tips (for hygienic reasons)
Gift Cards / Store Credit
These items are still covered by the manufacturer's warranty, where applicable. Items marked as clearance are sold without a warranty guarantee.

*Headphones.com has the right to refuse returns on any items returned dirty, damaged or without its original packaging or accessories.

Cryptocurrency
If you paid with cryptocurrency, we will refund you either (1) the exact amount of cryptocurrency used to make the purchase or (2) the original USD purchase amount at our discretion.

Restocking Fees
Updated on June 5th, 2025. Policy update applies to orders placed after this date.

Restocking fees are something we've never wanted to charge and have always felt directly against the spirit of our customer-focused return policy. Which is why, we're eliminating them. 

Now, we only have fees if you exceed our return threshold in a 365-day period, return something that is filthy or received a free gift with your purchase:

Missing Accessories or original packaging  - Not Returnable
Earwax or Dirty headphones  +25%
Return of more than 2 items in a 365-Day Period  +25%
Failure to ship item within 7 days of receiving return label  +30% 
Free product with order - Full retail value of free gift will be deducted
Cancellations
All Affirm / Shop-Pay financing orders have a 5% cancellation fee. 

For all other payment methods, your first cancellation is free. Subsequent cancellations have a 5% cancellation fee. We understand that sometimes life happens and an order needs to be cancelled, but we pay a non-refundable payment processing fee for each transaction.

Special order items are non-cancellable and non-returnable. Special order items may ship earlier or later than the estimated shipping window and this will not be accepted as grounds for cancellation.

Policy Abuse
In order to provide a 365-day return policy, we need to take abuse seriously. 

We reserve the right to refuse orders from customers we believe have abused, or will abuse, our return policy, at our discretion. This includes customers who spread returns across multiple accounts.

We made our return policy to help you find gear you feel great about for a long time. Most people use it exactly as intended. We don't want the handful of people who attempt to abuse our policy to ruin it for everyone else.